User Guides

Learn how to use Pay2U step-by-step with our video and written guides.

Mobile Wallet Guides

Youtube Video

1. How to Register & Verify Account (KYC)

  1. Pay2U App ကို Google Play Store သို့မဟုတ် App Store မှ ဒေါင်းလုဒ်ရယူပါ။
  2. "Register" ကိုနှိပ်ပြီး မိမိ၏ ဖုန်းနံပါတ်ကို ထည့်သွင်းပါ။
  3. ဖုန်းသို့ပေးပို့လာသော OTP ကုဒ်ခြောက်လုံးကို ရိုက်ထည့်ပြီး အတည်ပြုပါ။
  4. မှတ်ပုံတင် ရှေ့/နောက်ကို ရှင်းလင်းစွာ ဓာတ်ပုံရိုက်၍ တင်ပြပါ။
  5. မိမိ၏ ကိုယ်ရေးအချက်အလက်များကို ဖြည့်စွက်ပြီး "Submit" လုပ်၍ KYC အောင်မြင်အောင် ဆောင်ရွက်ပါ။

Click below to watch tutorial video on Telegram

Watch Video
Telegram Video

2. How to Transfer Money Safely

  1. App Home Screen ရှိ "Transfer" ခလုတ်ကို နှိပ်ပါ။
  2. ငွေလွှဲလိုသည့် လက်ခံသူ၏ ဖုန်းနံပါတ် သို့မဟုတ် Wallet အကောင့်ကို ရိုက်ထည့်ပါ။
  3. လွှဲပြောင်းလိုသော ငွေပမာဏကို မှန်ကန်စွာ ဖြည့်စွက်ပါ။
  4. လက်ခံသူအမည်နှင့် ငွေပမာဏကို နောက်တစ်ကြိမ် သေချာစွာ စစ်ဆေးပါ။
  5. မိမိ၏ လျှို့ဝှက် PIN နံပါတ်ကို ရိုက်ထည့်၍ ငွေလွှဲခြင်းကို အောင်မြင်စွာ အဆုံးသတ်ပါ။
Youtube Video

3. Self-Registration / Account Creation Guide

  1. Tap ‘Register’.
  2. Enter your mobile number and tap ‘Continue’.
  3. A One-Time Password (OTP) will be sent to your phone number.
  4. Enter the received code correctly and tap ‘Verify’.
  5. Position your face within the circular frame, look directly into the camera, and tap ‘Continue’ for face verification.
  6. Take clear photos of the front and back of your National Registration Card (NRC), ensuring they fit within the frame.
  7. Accurately fill in your details: Full Name, Email, Date of Birth, NRC Number, and Address.
  8. Upon submission, the Pay2U team will contact you via phone to verify your information.
  9. Once verified, a temporary login PIN and transaction password will be sent to your registered phone number.
  10. Change these temporary credentials to your own personal passwords before proceeding.
  11. Your Pay2U Pay is now ready to use.
Youtube Video

4. Transferring Between Pay2U Accounts

  1. Open the Pay2U Pay app and tap ‘Transfer’.
  2. Tap ‘Wallet Transfer’.
  3. Enter the recipient's mobile number and tap ‘Continue’.
  4. Enter the transfer amount and description, then tap ‘Continue’.
  5. Enter your transaction password.
  6. Tap ‘Save’ to save the transaction receipt to your phone's photo gallery.
  7. Your money transfer is complete!
Youtube Video

5. Mobile Top-Up & Data Package Purchase

  1. Open the Pay2U Pay app and tap Mobile Top-Up.
  2. Enter the mobile number you wish to top up.
  3. Select your desired amount or plan under E-Load or Data Packs, then tap ‘Purchase’.
  4. Tap ‘OK’.
  5. Enter your transaction password.
  6. Your mobile top-up is complete!
Youtube Video

6. Merchant Payments & Shopping

  1. Open the Pay2U Pay app and tap Merchant.
  2. Enter the merchant's mobile number.
  3. Verify the automatically displayed Merchant Code and Shop Name.
  4.  Enter the payment amount and description, then tap Continue.
  5. Tap Save to save the transaction receipt to your phone's photo gallery.
  6. Your payment is complete!
Youtube Video

7. Linking a Bank Account

  1. Open the Pay2U Pay app and tap Bank Account.
  2. Tap Add Bank Account.
  3. Enter your bank account number; the account name will populate automatically.
  4. Tap Continue.
  5. Enter the verification code received via SMS.
  6. You will receive an SMS notification confirming the successful bank link. Please contact the phone number provided in that message.
  7. The bank will verify your details.
  8. Your bank account linking is complete!
Youtube Video

8. Agent Cash-In

  1. Open the Pay2U Pay app and tap Cash In.
  2. Tap Agent.
  3. Tap Nearby Agent.
  4. Enter the deposit amount and tap Generate QR.
  5. Show the generated QR code to the agent to scan.
  6. Alternatively, tap Find Nearby Agents to locate convenient agent locations near you.
  7. Your agent cash-in is complete!
Youtube Video

9. Bank Account Cash-In

  1. Open the Pay2U Pay app and tap Cash In.
  2. Tap your linked Bank Account.
  3. Enter the cash-in amount and tap Continue.
  4. Enter your transaction password.
  5. Your bank account cash-in is complete!
Youtube Video

10. Agent Cash-Out

  1. Open the Pay2U Pay app and tap Cash Out.
  2. Tap Agent.
  3. Enter the agent's phone number or tap Scan QR.
  4. After entering the agent's phone number or scanning the QR code, enter the withdrawal amount and description, then tap Continue.
  5. Enter your transaction password.
  6. Your agent cash-out is complete!
Youtube Video

11. Bank Account Cash-Out

  1. Open the Pay2U Pay app and tap Cash Out.
  2. Tap your linked Bank Account.
  3. Enter the withdrawal amount and tap Continue.
  4. Enter your transaction password.
  5. Your bank account cash-out is complete!
Youtube Video

12. Bill Payment

  1. Open the Pay2U Pay app.
  2. Tap Bills.
  3. Select the desired bill category.
  4. Choose the specific product or service provider within that category.
  5. Tap Continue, enter your transaction password, and confirm the payment.
  6. Your bill payment is complete!
Youtube Video

13. Changing Login PIN

  1. Open the Pay2U Pay app.
  2. Tap Me.
  3. Tap Settings.
  4. Select Change PIN.
  5. Enter your current PIN, then enter and confirm your new PIN.
  6. Tap Confirm.
  7. Enter the verification code received via SMS.
  8. Your PIN change is complete!
Youtube Video

14. Changing Transaction Password

  1. Open the Pay2U Pay app.
  2. Tap Me.
  3. Tap Settings.
  4. Select Change Transaction Password.
  5. Enter your current transaction password, then enter and confirm your new transaction password.
  6. Tap Confirm.
  7. Enter the verification code received via SMS.
  8. Your transaction password change is complete!
Youtube Video

15. Changing Phone Number

  1. Open the Pay2U Pay app.
  2. Tap Me.
  3. Tap Settings.
  4. Select Change Phone Number.
  5. Enter your new phone number.
  6. Tap Continue.
  7. Enter your transaction password.
  8. Enter the verification code received via SMS.
  9. Visit your nearest bank branch to submit the phone number change form.
  10. Your phone number change is complete!
Youtube Video

16. Checking Transaction History

  1. Open the Pay2U Pay app and tap History.
  2. You can view and filter transactions by category, separating Wallet transactions from mBanking transactions.
  3. Use the From Date and To Date filters to precisely review transaction records by specific dates or months as needed.

Agent Wallet Guides

Click below to watch tutorial video on TikTok

Watch Video
Tiktok Video

1. Agent Cash-In Process for Users

  1. Agent App သို့ Login ဝင်ရောက်ပြီး "Cash-In" ကို ရွေးချယ်ပါ။
  2. ငွေသွင်းလိုသော Customer ၏ Wallet ဖုန်းနံပါတ်ကို ထည့်ပါ။
  3. သွင်းပေးရမည့် ငွေပမာဏကို ရိုက်ထည့်ပြီး Next ကိုနှိပ်ပါ။
  4. Customer အကောင့်ပိုင်ရှင် အမည် မှန်ကန်မှု ရှိ/မရှိ စစ်ဆေးပါ။
  5. အေးဂျင့် PIN ကုဒ်ကို ရိုက်ထည့်ကာ ငွေလွှဲလုပ်ငန်းစဉ်ကို အတည်ပြုပြီး Transaction Receipt ထုတ်ပေးပါ။

Merchant Portal Guides

Youtube Video

1. How to Check Dashboard & Export Reports

  1. Pay2U Merchant Web Portal သို့ ကွန်ပျူတာ Browser မှတစ်ဆင့် ဝင်ရောက်ပါ။
  2. ပေးထားသော Merchant ID၊ Username နှင့် Password တို့ဖြင့် Login ဝင်ပါ။
  3. ဘယ်ဘက် Menu ရှိ "Transaction History" သို့ သွားရောက်ပါ။
  4. မိမိ စစ်ဆေးလိုသော နေ့ရက် (Date Range) ကို ရွေးချယ် သတ်မှတ်ပါ။
  5. "Export Excel/PDF" ခလုတ်ကို နှိပ်ပြီး Report စာရင်းကို အလွယ်တကူ ဒေါင်းလုဒ်ရယူပါ။