General Questions
Pay2U is a secure financial service solution company providing cutting-edge Mobile Wallet and Agent Network ecosystems across Myanmar. We allow seamless transactions, utility bill payments, and cash transfer solutions quickly and safely.
Yes, Pay2U operates in full compliance with the guidelines laid out by the Central Bank of Myanmar (CBM) to ensure maximum legal transparency and complete safety for consumer funds.
Please ensure that your internet connection and mobile network are working properly. Wait for 1-2 minute for the OTP to arrive. If you still do not receive it, contact Customer Support for assistance.
Go to profile Settings and update your phone number. You may be required to complete Identity Verification before the change can be processed.
If you forget your password or PIN, please contact Customer Service for assistance.
You can log in on a new device after completing OTP verification. Once verified, you will be able to use the app on the new device.
Normally, the amount is credited immediately. However, depending on the network condition, it may take a short time for the funds to appear in your wallet.
No. Once a money transfer has been successfully completed, it cannot be canceled. If you have sent money to the wrong recipient, please contact the recipient directly for assistance.
Yes. The daily transfer limit is determined by your applicable Regulatory Requirements. The maximum amount that can be transferred pr day is subject to these limits.
First, check the Transaction Status. If the issue persists, please contact Customer Support and provide the Transaction ID for assistance.
Refunds for mobile top-up transactions are generally not available. Please make sure to verify the phone number carefully before confirming the top-up.
Never share your OTP with anyone. Your OTP is used to protect and verify your account, and sharing it may compromise the security of your account.
Yes. You can enable biometric authentication (Face ID or Fingerprint Login) on supported devices.
You can check the transaction status in your Transaction History. If the transaction is still pending, please wait for a while. If it is not successful after some time, please contact Customer Support for assistance.
Pay2U Wallet
You can register by downloading our app from Google Play Store or Apple App Store. Enter your valid active mobile number, fulfill the basic OTP criteria, and submit your NRC format photo for standard Level 2 KYC validation.
Peer-to-peer (P2P) transfers inside the Pay2U network are entirely free of cost. However, cash-out requests at official Agent points may acquire minimal fees depending on the amount tier.
Pay2U Wallet is a...
Agent Wallet
Prospective business owners can register by navigating to the official website business portal or visiting our nearest branch office along with shop documentation, physical address evidence, and valid identification cards.
Merchant Portal
To open a Merchant Account, you are required to provide a business license, NRC, business location details, bank account information, a photo of the business premises/shop, and a selfie photo of the business owner.
Merchant settlements are processed on the next banking day. The sales amount collected today will be transferred to your bank account the following morning, according to the bank’s business schedule.