General Questions
Pay2U is a secure financial service solution company providing cutting-edge Mobile Wallet and Agent Network ecosystems across Myanmar. We allow seamless transactions, utility bill payments, and cash transfer solutions quickly and safely.
Yes, Pay2U operates in full compliance with the guidelines laid out by the Central Bank of Myanmar (CBM) to ensure maximum legal transparency and complete safety for consumer funds.
Please ensure that your internet connection and mobile network are working properly. Wait for 1-2 minute for the OTP to arrive. If you still do not receive it, contact Customer Support for assistance.
Go to profile Settings and update your phone number. You may be required to complete Identity Verification before the change can be processed.
If you forget your password or PIN, please contact Customer Service for assistance.
You can log in on a new device after completing OTP verification. Once verified, you will be able to use the app on the new device.
Normally, the amount is credited immediately. However, depending on the network condition, it may take a short time for the funds to appear in your wallet.
No. Once a money transfer has been successfully completed, it cannot be canceled. If you have sent money to the wrong recipient, please contact the recipient directly for assistance.
Yes. The daily transfer limit is determined by your applicable Regulatory Requirements. The maximum amount that can be transferred pr day is subject to these limits.
First, check the Transaction Status. If the issue persists, please contact Customer Support and provide the Transaction ID for assistance.
Refunds for mobile top-up transactions are generally not available. Please make sure to verify the phone number carefully before confirming the top-up.
Never share your OTP with anyone. Your OTP is used to protect and verify your account, and sharing it may compromise the security of your account.
Yes. You can enable biometric authentication (Face ID or Fingerprint Login) on supported devices.
You can check the transaction status in your Transaction History. If the transaction is still pending, please wait for a while. If it is not successful after some time, please contact Customer Support for assistance.
To register the Pay2U APP, free download from the relevant App Store and Google Play Store. After that, you can easily open an account by entering your phone number. If you have any problems, you can contact Pay2U Call Center 09661222333, 09340275050
Login password is used to login to your registered account and transaction password is used in transferring e-money from account to account.
The minimum age required to open and use a Pay2u Wallet account is 18 years old.
You can transfer to/from bank account to Pay2U via using bank transfer in transfer section.
Currently you can transfer from Innwa Bank.
QR code is used to represent the registered Pay2U Users/Merchants/Agents. You can scan the QR to transfer the money or make the payment.
Please contact Agent Support and provide:
• Transaction ID
• Transaction date and time
• Amount
• Issue details
You can register through our official website or Merchant registration channels by submitting the required business information.
You may need to provide:
• Business name
• Business address
• Owner information
• Contact details
• Business type
Please contact Merchant Support to request a replacement QR Code.
Pay2U Wallet
You can register by downloading our app from Google Play Store or Apple App Store. Enter your valid active mobile number, fulfill the basic OTP criteria, and submit your NRC format photo for standard Level 2 KYC validation.
Peer-to-peer (P2P) transfers inside the Pay2U network are entirely free of cost. However, cash-out requests at official Agent points may acquire minimal fees depending on the amount tier.
Pay2U Wallet is a...
1. Wallet to Bank Account (Cash Out)
1.) Tap Cash Out. 2.) Select Bank Account. 3.) Select My Bank Account. 4.) Enter the amount you wish to withdraw. 5.) Tap Continue to confirm.
2. Wallet to Wallet (Transfer)
1. Tap Transfer. 2.) Select Wallet Transfer. 3.) Select My Bank Account.
4.) Enter the amount you wish to withdraw. 5.) Tap Continue to confirm.
3. Bank Account to Wallet (Cash In)
1.Tap Cash In. 2.) Select Bank Account. 3.) Select My Bank Account. 4.) Enter the amount you wish to withdraw. 5.Tap Continue to confirm.
Scan the QR code with your registered Pay2U Account and enter the amount that you have to pay, then follow the steps to complete the payment.
Yes, absolutely. You can top up any mobile number across all operators (MPT, U9, ATOM, and MEC, Mytel) using the Pay2U Wallet.
Agent Wallet
Prospective business owners can register by navigating to the official website business portal or visiting our nearest branch office along with shop documentation, physical address evidence, and valid identification cards.
You can submit an Agent application through our official website or designated application channels.
Agents can provide:
1. Provide Customer Wallet top-up services (Cash In)
2. Provide Wallet withdrawal services (Cash Out)
3. Assist customers with Wallet registration
4. Provide digital payment services.
Agents can earn commissions based on eligible transactions according to the company’s commission structure.
The approval process depends on the completeness of submitted information and successful verification.
You can top up your Agent Balance through the designated channels.
Merchant Portal
If you are interested in becoming Pay2U merchant or agent , please contact our service number, +959661222333 , +959340276060